Shipping & Delivery Policy

At Twigs Direct, we aim to keep our shipping and delivery process clear, reliable, and transparent. This policy explains how orders are accepted, shipped, and communicated.

Order Acceptance

  • An order is considered accepted only when the product has been shipped or dispatched.

  • Any order confirmation received before dispatch does not indicate final acceptance.

Delivery Timelines

  • Delivery timelines shown on the website are estimated timelines only.

  • These timelines are not guaranteed and may vary based on location, logistics, or order type.

Multiple Shipments

  • If an order is dispatched in multiple packages, each shipment is treated as a separate contract.

  • Shipment confirmations may be shared individually for each package.

Order & Shipment Communication

  • Twigs Direct shares order and shipment confirmations via the customer’s registered email address or mobile number.

  • All official communication related to delivery is sent only through these registered contact details.

Customer Responsibility

  • Customers are responsible for ensuring that their contact information is accurate and up to date.

  • Twigs Direct is not responsible for delays or communication issues caused by incorrect or outdated contact details.